Returns Management
"The partnership that we have with CLS is very solid. No one else has been able to compete for the services they offer. We worked together to create a unique process for handling our return goods. I trust them and we are getting the results which have been outstanding."
Director, Third Party Logistics
Coty US LLC
While the ultimate goal is to prevent returns, the reality is that returns will continue to exist. Both physical handling and behavioral factors related to inventory management buying and selling practices drive returns, making it a complex returns management challenge. Minimizing the cost associated with returns management requires an end-to-end solution from return authorization to final disposition.
Our returns management solution set combines excellent operational execution with information intelligence tools.
- Physical Return Handling - Facility management, processing of physical returns including outdated, damages, withdrawals and discontinued product, product retrieval, reverse to forward fulfillment, facility auditing, repacking, and kitting
- Financial Transaction Management - Debit and credit solutions, policy consulting, claims processing and check writing, financial reconciliation and invoicing
- Risk Management Disposition - Regulatory Compliant Disposition for DEA-, EPA-, and USDA-regulated products, Waste Characterization, Recall Management including notification, product retrieval and payment, and Counterfeit Detection
- Information Intelligence Tools - Web-based tools for Event Management, Customer Intelligence, Inventory Management, Sales Integration